Authors:  4GraFx and Weblusive

Support: 4GraFX Forum

Frequently asked questions

Introduction

Following is the collection of frequently asked questions. The questions are divided into categories. Click on the toggle to see the answer to the question of interest.

Theme Installation and initial setup

I get a blank screen before sample content is fully imported.

That means you need to increase the script execution time via server settings. Please contact your hosting provider and ask to set it to 150-180 seconds at least.

I get lots of error messages after importing the sample content.

This can happen if you have imported the full sample content which includes woocommerce shop content as well without installing and activating the Woocommerce plugin first. If you don't need the shop functionality, just make sure to import the version of sample content which doesn't include woocommerce content. Note that even if you have imported the full sample content but don't need the shop functionality, the errors received will not affect other aspects of theme work so it's totally safe to continue building your theme from that point on.

I have stacked widgets after importing the sample content

Please go to appearance => Widgets section in your admin panel, open the first sidebar which appears on pre-generated sidebars list and remove the widgets inside.

I imported the sample content but widgets do not appear, why?

The Wordpress mechanism does not allow to import the widgets and their content so this is the part you have to do manually. Check the widgets section of this documentation for more information on available widgets and options to create your own sidebars and put widgets there.

The slider does not appear after installation, why?

To have the slider displayed, you need to install the Revolution slider premium Wordpress plugin first. Check the plugins section of this documentation for more information on its installation and usage.

How Can I set my homepage to a static one like on theme's demo page?

Make sure you have assigned "Homepage" template to the page you want to set as your static home page. After setting the corresponding template and saving it go to Settings » Reading on your admin area (Screenshot 20). For the option "Front page displays" choose the page you have assigned "Home page" template to from the dropdown list (screenshot 21).

Reading Menu Screenshot 20: Reading
Reading Settings Screenshot 21: Reading Settings
How do I switch the layout to boxed mode?

Go to SmartOn => Smarton settings section in your admin panel and check the "Layout type" option there.

My website is in Hebrew / Arabic, How do I switch to RTL mode?

Go to SmartOn => Smarton settings section in your admin panel and check the "RTL mode" option there.

How can I turn off / change the preloading functionality?

Go to SmartOn => Smarton settings section in your admin panel and check the "Preloader" block's options there.

Under construction

How can I set to show an under construction page to visitors while the website is in development stage?

Go to SmartOn => Under constr. section in your admin panel and fill in all parameters there. Once done, create a page and assign an "Under construction" template to it. After setting the corresponding template and saving it go to Settings » Reading on your admin area (Screenshot 20). For the option "Front page displays" choose the page you have assigned "Under construction" template to from the dropdown list (screenshot 21).

Reading Menu Screenshot 20: Reading
Reading Settings Screenshot 21: Reading Settings

Header

How do I put a content to show by clicking on Plus icon in top right section of the screen, as showcased in the demo?

Go to SmartOn => Header section in your admin panel and fill in your content in "Sliding panel info" field.

How do I put information on left/right parts in header top?

Go to SmartOn => Header section in your admin panel and enable the sidebars located on "Topbar settings" block. Once done, go to Appearance => Widgets section, you'll notice new sidebar(s) added accordingly. If you want a menu to appear there as in the demo, just use the menu widget. For other things, text widget will generally do the job. Beware of putting widgets there which have multiple lines or increased height as it might potentially break the layout.

How do I choose between dark/light header layouts?

Go to SmartOn => Header section in your admin panel, you will find the necessary parameters there.

Menu

How do I put icons in the menu as showcased in the demo?

Please check the menu setup section of the documentation, you will find the necessary information there.

How do I disable the sticky menu?

Go to SmartOn => Header section in your admin panel, you will find the corresponding section in "Menu settings" block.

How do I remove the search bar on menu?

Go to SmartOn => Header section in your admin panel, you will find the corresponding section in "Menu settings" block.

How do I center the menu?

Go to SmartOn => Header section in your admin panel, you will find the corresponding section in "Menu settings" block.

How do I change the menu style?

Go to SmartOn => Header section in your admin panel, you will find the corresponding section in "Menu settings" block.

Portfolio

How can I set items number to show per page on category view?

Go to SmartOn => Portfolio section in your admin panel, you will find the corresponding section in "Taxonomy options" block.

How can I disable sharing icons on portfolio single page?

Go to SmartOn => Portfolio section in your admin panel, you will find the corresponding section in "Single page" block.

Widgets

How can I create my own sidebars for different pages?

Please check the Widgets section of the documentation for information on the topic.

How can I set the twitter widget correctly?

Please check the screencast on Youtube to have it set up correctly. .

Contact Form

Contact form emails are not going through, what's wrong?

Check the Plugins section of the documentation for information on Contact Form 7 plugin installation and usage.

Footer section

How can I setup a footer map as showcased in the demo?

Go to SmartOn settings => Footer section in your admin panel and check the "Footer map" block there.

How can I change the number of footer widgets/disable the widgets?

Go to SmartOn settings => Footer section in your admin panel and check the "Footer widgets" block there.

How can I hide the "go to top" button on footer?

Go to SmartOn settings => Footer section in your admin panel and check the "Footer bottom options" block there.

FAQ page

How can I create a FAQ page as showcased in the demo?
  1. Go to FAQs section in your admin panel and create some posts. The title will go as a question and the content part of the post should include the answer.
  2. Once done, create a page and assign a FAQ template to it.
  3. Go to SmartOn settings => FAQ section in your admin panel and fill in fields there as necessary.
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